Q. What if I have an emergency after regular business hours?

A . Please call 843-546-8408 and our answering service will page on-call personnel who will promptly contact you.

Q. What are the payment methods for my water bill? 

A .

• Bank Draft —This convenient method allows you to have monthly charges automatically drafted from your checking or savings account. An authorization form is located on the back of your bill or call our customer service staff at 546-8408 to obtain the necessary form. 
  
• Online —Go to www.gcwsd.com and look for the “Pay Your Bill “ button. Please call our customer service department at 843-546-8408 for assistance.
  
• U.S. Mail —Please enclose the bill stub, along with the payment, to assure that the account is credited properly. When mailing payments, please allow enough time for the payment to be received by the due date to avoid late charges and possible disconnection. Payments should be mailed to PO Box 100180 Columbia, SC 29202-3180
  
• Telephone —Our customer service representatives will be glad to take your payment over the phone using Master Card, Visa, and Discover. Just call 843-546-8408 during regular business hours for assistance. A small credit card fee will be charged on all card payments taken over the phone.
  
• Pay in Person —Payments can be made at either of our locations during regular business hours. 
  

Q. What do I need to do to establish service in my name?

A. When purchasing or renting a home the water/sewer service must be transferred to the new owner/renters name. An application for service must be filled out and the transfer fees paid. Applications can be obtained at our offices or downloaded from our web site. You may also contact our customer service department (843-546-8408) for more information about fees and the application process.

Q. Why is my bill higher than usual? 

A. Monthly water bills can increase for a variety of reasons:

• Did you have any company during the reading period?
  
• Are any of your toilets running?
  
• Have you done outside watering or power washing?
  
• Do you have any leaks?

Not all leaks make puddles on the floor or are otherwise obvious. Many leaks go undetected until you notice an increase in your water bill. To check for possible leaks, look at the face of your water meter. There is a triangle shaped button. With nothing currently on in the house (ie dish washer running or someone in shower) the triangle shaped button should be still. If it is rotating this shows there is water passing through the meter, which may indicate a leak. 

Q. Can I get an adjustment on my bill?

A. Certain leaks or situations may qualify for an adjustment. You must complete an adjustment request form provided by the District. All related documentation such as plumber’s bill or receipts for parts purchased must also be attached. Your request will then be reviewed for a possible adjustment. During the review process you are required to keep your account current. 

Q. Is Georgetown County Water and Sewer District part of County Government?

A. No. We are a special purpose district that is governed by a seven member board of directors. These board members are volunteers who live throughout Georgetown County and are also users of GCWSD’s services. 

Q. Where are your offices located?

A. We have two convenient locations:

• 4145 Highmarket Street/ Georgetown
  
• 456 Clearwater Drive/ Pawleys Island

Q. Where does my water come from?

A. Customers on the Waccamaw Neck are supplied by surface water from the Waccamaw River. While water on the Georgetown side is ground water supplied by a series of wells. 

Q. Can I get help paying my bill?

A. GCWSD has a “ Good Neighbor ” program to help families that are having difficulty paying their water/sewer bill due to financial hardship. This program is supported by voluntary contributions from GCWSD employees and customers. The program is administered by the Salvation Army, which determines eligibility for assistance. They can be contacted at 843-527-4479.