DISTRICT RECEIVES HIGH MARKS FROM CUSTOMERS IN CUSTOMER SATISFACTION SURVEY!
Conducted and tabulated by the Institute for Public Service and Policy Research at the University of South Carolina in Columbia, the purpose of the survey was to assess attitudes, beliefs, perceptions, and satisfaction levels of the GCWSD’s customers. Customers were selected by a computerized random selection process. The USC report indicates a 95% survey confidence level for the responses. Questions and discussions focused on water quality, utility service, customer satisfaction, communication, and cost of services.
According to the 2013 survey, 93.5 percent of the District’s customers rate the services provided by the District, overall, to be good to excellent. In fact, each year that the study has been conducted, the survey’s results for overall level of service have indicated continuous improvement.
“This survey has been conducted in odd numbered years, beginning in 1993, with the intent to learn more about our customers’ thoughts, needs, and concerns about the District’s services, said GCWSD Executive Director Raymond E. Gagnon. “We use these results as a tool to evaluate our strengths and to identify areas where we have an opportunity to improve. We are very pleased with the quantity and quality of responses we received from our customers and I would like to thank those who took the time to complete the surveys. Customer feedback gives us a greater sense of how we are doing. We are delighted with the high level of confidence that our customers have in our ability to provide clean water and safe, sanitary sewer services. A 93.5% good to excellent rating is unheard of for governments. I especially wish to compliment our hard-working employees who are the ones responsible for this positive response.”
To download and read the complete survey results document, click HERE.