Q: What are the payment methods for my water bill?
A: The District accepts cash, check, MasterCard and Visa as forms of payment. We also
offer Bank Draft, an easy option of having your payment automatically drafted from your
checking or savings account.
A: The District accepts cash, check, MasterCard and Visa as forms of payment. We also
offer Bank Draft, an easy option of having your payment automatically drafted from your
checking or savings account.
Q: How do I sign up for the Bank Draft Program?
A: If you are interested in signing up, please call 843-546-8408 or see the "Forms"
page to download the authorization form.
A: If you are interested in signing up, please call 843-546-8408 or see the "Forms"
page to download the authorization form.
Q: What if I have a water or sewer problem after normal business hours?
A: Please call 843-546-8408 and our answering service will page on-call personnel who
will promptly contact you.
A: Please call 843-546-8408 and our answering service will page on-call personnel who
will promptly contact you.
Q: What do I need to do to transfer an existing account to my name?
A: When purchasing or renting a home the water/sewer service must be transferred to
the new owners/renters name. An application for service must be filled out and transfer
fees paid. Applications can be obtained from either of our offices. Applications can also
be downloaded from the "Forms" page.
A: When purchasing or renting a home the water/sewer service must be transferred to
the new owners/renters name. An application for service must be filled out and transfer
fees paid. Applications can be obtained from either of our offices. Applications can also
be downloaded from the "Forms" page.
Q: What are the fees for transferring an account to my name?
A: When purchasing - $50.00 deposit and $45.00 service charge for a total of $95.00.
When renting - $100 deposit and $45.00 service charge for a total of $145.00.
A: When purchasing - $50.00 deposit and $45.00 service charge for a total of $95.00.
When renting - $100 deposit and $45.00 service charge for a total of $145.00.
Q: Why is my bill higher than usual?
A: There can be several reasons why your bill may be higher. Here is a checklist of
reasons that may helpful in determining why:
>Have you noticed a faucet leak, a pipe leak or a toilet leak?
>Have you been watering your lawn or garden?
>Is this a rental property? If so, how many people live in the house or been visiting?
>Have you installed a new washer, dishwasher, hot water heater or water filtration
system?
A: There can be several reasons why your bill may be higher. Here is a checklist of
reasons that may helpful in determining why:
>Have you noticed a faucet leak, a pipe leak or a toilet leak?
>Have you been watering your lawn or garden?
>Is this a rental property? If so, how many people live in the house or been visiting?
>Have you installed a new washer, dishwasher, hot water heater or water filtration
system?
Office Hours:
Monday thru Friday
8:00 AM - 5:00 PM
Monday thru Friday
8:00 AM - 5:00 PM
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Q: What if a leak has caused my bill to be higher? What should I do?
A: If you have a water and sewer account, all the water that is registered on your water
meter will be charged water volume and sewer volume. Simply put, you will be charged
sewer on any water leak that you have. If you have a leak please repair it. Keep all
receipts for parts and/or plumbers. Once the leak is repaired write a short informal note
telling us about the leak. Attach a copy of all repair receipts to your note and send it to
us. Your account and your note will be reviewed for a possible adjustment. If you need
more info, contact our Customer Service Department at 546-8408.
A: If you have a water and sewer account, all the water that is registered on your water
meter will be charged water volume and sewer volume. Simply put, you will be charged
sewer on any water leak that you have. If you have a leak please repair it. Keep all
receipts for parts and/or plumbers. Once the leak is repaired write a short informal note
telling us about the leak. Attach a copy of all repair receipts to your note and send it to
us. Your account and your note will be reviewed for a possible adjustment. If you need
more info, contact our Customer Service Department at 546-8408.
